Q. My paid meeting room booking was cancelled during the COVID-19 outbreak. How can I request a refund?
If you had paid for a meeting room booking that was cancelled due to the COVID-19 outbreak the library will issue you a refund. Here's what you need to do:
- If you paid by credit card, please visit the branch at which you paid to be issued a refund. You will need to have the original credit card. Please bring the receipt if possible.
- If you paid by cash or check, please email us so we can start the process of getting it refunded to you. We'll need to know your name, your business name, the date of your booking, the branch of your booking.
We are very sorry for the inconvenience this has caused.
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