Q. Why does my account say that I am "Blocked?"

Answer

Your account may be blocked if you have fines or overdue materials of $15 or more. After 45 + days, AACPL will refer your account to Unique Management Services, Inc., a collection agency specializing in the recovery of outstanding library materials or funds. A $5 service charge for fines between $15 - $24.99 will automatically be added to your library account A $20 service charge is added to balances of $25 and up. Patrons will not be able to renew or place requests online if they are blocked. Fines can be paid at any of our branches or via our website using SmartPay.

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  • Last Updated Nov 11, 2016
  • Views 67
  • Answered By Stephanie L. Petruso

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